Responsible gambling

As part of our ongoing commitment to responsible gaming practices, we have implemented several measures to ensure a safe and enjoyable experience for all players at Lake City Casino Penticton.

Self-Exclusion Program

If you feel that your gambling habits are becoming problematic or if you need help controlling your spending, please consider enrolling in our Self-Exclusion program. This service allows you to voluntarily exclude yourself from participating in casino activities and access online gaming platforms for a specified period of time (6 months, 1 year, 3 years, or longer).

Time-Outs and Cooling-off Periods

Short-term breaks are also available through responsible-gambling messaging and staff interventions. Online players can temporarily suspend their account activity, while physical casino patrons may take advantage of session limits.

Deposit Limits

To manage your spending more effectively, you can set deposit limits on our online platform or use voluntary tools (ATM withdrawal limits, daily spending goals) supported by educational materials at the casino.

Reality Checks

We remind players about time spent and odds through screens and signage, encouraging them to gamble responsibly. Our goal is to provide entertainment options while promoting a culture of responsible gaming practices.

Support Resources

• Gamblers Anonymous: A 12-step program providing peer support for individuals struggling with problem gambling.
• Regional Canadian Helplines: Expert counseling services available for those seeking assistance with managing their gambling habits.

We understand that sometimes, additional help may be necessary. Our responsible gaming resources include links to these organizations and educational materials on how to access self-help tools, counseling, and financial advice.

Additional Support Features

• Encore Rewards Loyalty Program: A rewards program designed to incentivize responsible behavior among our patrons by offering free play and dining deals based on individual player performance.
• Responsible Gaming Hotline: Dedicated support services available for players who need guidance or intervention.